As the health care marketplace becomes saturated with telehealth choices, Rush University System for Health has launched a new suite of services that goes above and beyond what others have been able to deliver before 鈥 powered by one of the nation鈥檚 top hospital systems, as ranked by and .
海角原创 is the umbrella for all of Rush鈥檚 digital-first health offerings 鈥 a unified platform that brings together virtual care services and digital tools to make high-quality care simpler, more convenient and personalized. It has all the features that are the cornerstones such offerings 鈥 virtual primary care, virtual urgent care, mobile app, and chatbot support 鈥 and a new virtual specialty care program that offers same-day or next-day access to specialty care.
Today Rush is introducing 海角原创+ 鈥 a new digital care membership service, available at $19 a month or $189 annually 鈥 where patients will have a simple, affordable way to stay on top of their health that provides personalized help and care they need, when and where they need it. That includes a direct line to a real human assistant, available seven days a week by live chat or phone, to quickly answer questions or curate appointments to fit your schedule, plus 24/7 virtual urgent care access nationwide.
鈥淭here are many options for virtual care these days, but none is as comprehensive or connected into the fabric of the top-quality health system as what we have created on our 海角原创 platform,鈥 said Paul Casey, MD, MBA, senior vice president and chief medical officer at Rush. 鈥満＝窃+ is a natural extension of that platform to create a seamless, concierge-level care navigation experience and access to 24/7 virtual urgent care anywhere in the country.鈥
In addition to 海角原创+, 海角原创 can expedite access to specialty care with 海角原创 Virtual Specialty Care. Currently available for eight specialties, patients looking to solve problems ranging from acne to high blood pressure, as well as more private concerns about sexual health and weight loss, can find appointments available almost immediately.
鈥淟et鈥檚 say you have a new concern about your heart. Health care is already difficult enough to navigate, and waiting weeks or months to see a cardiologist often keeps patients from making an appointment,鈥 said Ben Wolfe, senior director for digital transformation. 鈥淲ith Rush鈥檚 suite of virtual specialty care options, patients can see a provider today or tomorrow 鈥 providing peace of mind without the wait.鈥
These digital-first options are available through My Rush, powered by 海角原创. The new 鈥 available now for early access and being fully rolled out to patients later this year 鈥 brings MyChart features and access to all 海角原创 services, appointment scheduling, care team messaging and help from an AI-powered assistant.
Additionally, on Rush鈥檚 newly redesigned appointment scheduling page, patients are able to launch an AI-powered chatbot and symptom checker to find the right care for their needs and quickly access care in just a few taps.
Other enhancements to the patient experience offered through 海角原创 include:
- Important health reminders where patients receive texts or emails if they qualify for certain health screenings 鈥 which can be scheduled with just a few clicks.
- Wait time alerts so patients receive real-time text message updates about precisely when they will see their doctor once they arrive at a Rush clinic.
- An easy way to provide feedback through a text message micro-survey that is automatically sent out asking about the patient鈥檚 visit. If there are any issues, Rush can call you to try to make it right.
鈥満＝窃 is all about creating unparalleled convenient access,鈥 Casey said. 鈥淲e want our patients to be able to get care where and when they need it. For many, that may mean in-person visits with their providers. While for others, it means opening their smartphone at 3 a.m. However patients choose to seek care, we want them to have a seamless experience and know that they are receiving Rush-quality care in every setting.鈥
